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We are here to help. Whether you have a question about your order, need help with sizing, or want to know more about our products — our team will get back to you within 24 hours.
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Instagram: @ateliervoren
Frequently Asked Questions
How long does shipping take?
How long does shipping take?
All orders ship free to the Denmark. Estimated delivery is 7–12 business days. You will receive a tracking number by email once your order ships.
What is your return policy?
What is your return policy?
We offer a 30-day return window on all eligible items. Items must be unworn and in original condition with tags attached.
Contact us at info@ateliervoren.com to start a return.
Read our Returns and Refund Policy page for more information.
What payments do you accept?
What payments do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay (all in DKK). All payments are processed securely.
Read our Payment Policy for more information.
How do I track my order?
How do I track my order?
Once your order has shipped, you will receive an email with a tracking number and link.
You can track your order at any time using our Track Your Order page.
What if I received a damaged item?
What if I received a damaged item?
Contact us at info@ateliervoren.com within 7 days of delivery with photos of the issue.
We will arrange a replacement or full refund at no cost to you.
Read our Returns and Refund Policy page for more information.
How do I request a refund?
How do I request a refund?
Contact us at info@ateliervoren.com with your order number and reason. We will respond within 24 hours.
Refunds are processed within 7 business days.
Contact form
info@ateliervoren.com
Best for order inquiries, returns, and general questions.
+45 71 99 38 42
Monday to Friday, 9:00 AM – 5:00 PM (CET)
Catalyst Brands
1001057969 ONTARIO CORPORATION
8555 Woodbine Avenue, Unit B300, Markham, Ontario, L3R4X9, Canada
Topstykket 10, 2450 Kobenhavn SV, Denmark